Privacy Policy

Please read this policy carefully as it applies to the  services we provide to you (such as training and consultancy) and to our website.  It applies to our  consumer, sole trader and partnership customers but doesn’t apply to the information we hold about companies or organisations.  
 

It also applies even if you’re not one of our customers but you interact with us as part of running our business, such as by: 

• using one of our services – paid for by someone else;  or
• generally enquiring about our services. 

The privacy policy will also  apply if you need to give us personal information about someone else in  relation to our services. If we need the permission of that person to use that  information, we’ll ask you to check they are comfortable with that.  

We’ll use your personal information to provide you with our services. 

This means we’ll:

• record details about the services you order from us;
• send you product or service-information messages (we’ll send you messages to confirm your order and tell you about any changes that might affect your service, (such as when a new product version is available);
• update you on when we’ll deliver the services you've ordered; 
• charge you the agreed rate for our service;
• provide information to a third party (if we need to for the service you’ve ordered) 

We use the following to provide services:

• Your contact details and other information to confirm your identity and your communications with us. This includes your name, address, phone number and  email address, 
• Your payment details
• Your communications with us, including emails and phone  calls.  
• Details of the services you've bought from us.

We use this information to carry out our contract and provide services to you.  If you don’t give us the correct information or ask us to delete it, we might not be able to  provide you with the service you ordered from us.

If you tell us you have a disability or otherwise need support, we’ll  note that you are a vulnerable customer, but only if you give your  permission or if we have to for legal or regulatory reasons. For  example, if you told us about a disability we need to be aware of when  we deliver our services to you, we have to record that information so we don’t repeatedly ask you about it.